What it does during a purchase
A question like ‘What do you have for dinner out?’ starts a sales conversation. A useful response connects the occasion to catalog options, explains the differences and lets the person choose. More specific questions follow: color, size, a matching piece or shipping.
At SellEasy, LoBot supports this journey with the brand’s catalog. The platform brings together conversations, products, inventory, orders and shipments so the team can continue the operation. The quality of that guidance depends on the information the store makes available.
What AI closer means here
We use AI closer to describe an agent focused on helping a customer complete a purchase. Its work includes answering questions, recommending a relevant option and collecting the information needed for the next step. ‘Closer’ describes a commercial role; it does not guarantee that every conversation will become a sale.
Separate three signals: purchase intent, a prepared order and confirmed payment. ‘I want it’ expresses intent. An order with delivery details allows the operation to move forward. Payment confirmation is a separate event that needs to be verified in the store’s operation.
Five situations to check in a demo
Ask for a demonstration with products and questions your team recognizes. Watch the entire journey, including a question the catalog cannot answer.
- A customer replies ‘this one’ to a product: does the agent keep the correct reference?
- They request a size and color: does the answer match that combination?
- They want a matching piece: can the recommendation be explained?
- They ask about exchanges or shipping: does the answer use your store’s conditions?
- They need a person: can your team resume the conversation with context?
What to prepare before starting
Gather an organized catalog, your own sizing guides, current policies and examples of recurring questions. Decide who reviews exceptions and who confirms payments that require approval. Start with a journey you can review from beginning to end.
Evaluate answer accuracy and purchase progress separately. A short conversation may leave a question unresolved; a longer one may be necessary to make a choice. The useful criterion is whether the customer received correct information and your team understands the next step.
